Category: faq-trading

How can I access my trading report?

You can generate the report on your trading activity on the trading platform.Simply right-click “Account history” in the MT4 terminal window , set the time period (e.g. 1 year, 1 month, 1 week) by selecting “Custom period”, and then right-click on “Save report”.

Can I hege a trade?

Yes, we allow hedge trading on our platform.

Can I change the type of my account?

Unfortunately, we cannot change the type of an existing account. You will need to open an additional account in your customer portal.

Can my account go negative?

Yes, your account may go negative in some rare cases. Please contact support if this happens.

What is stop loss?

Stop loss is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the stop loss. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. Please note… Read more »

What is margin / margin level / free margin?

Margin is the required amount in the base currency of the trading account needed to open or maintain a position. When trading forex, the Required/Used Margin for a specific position = Number of Lots * Contract size / Leverage. Here the result is originally calculated in the first currency of the traded pair, and then… Read more »

Are EAs allowed?

You, our trading platform allows EA trading.

How can I calculate 1 pip of profit or loss?

Amount of Base Currency*Pips= Value in Quote CurrencyValue of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USDValue of 1 pip in USD/CHF= 1 Lot (100 000 $)*0.0001=10 CHFValue of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY

Do you have slippage?

Slippages hardly ever occur in our trading platform. Sometimes, however, especially when important economic news is released, due to a sharp rise/fall in the market price, your order may be filled at a different rate than you requested.

Why are rollover rates tripled on Wednesdays?

When placing a trade in the spot forex market, the actual value date is two days forward, for instance, a deal done on Thursday is for value Monday, a deal done on Friday is for value Tuesday, and so on. On Wednesday, the rollover amount is tripled to compensate for the following weekend (during which… Read more »

What is one-click trading? How can I enable it?

One-click trading allows you to open positions with just one click. When you want to close a position, however, one click does not work and you will need to close it manually. To enable one-click trading on the left corner of your chart, you will find an arrow. By clicking that arrow you enable one-click… Read more »

How do I add an expert advisor?

To add an expert advisor (EA), first you need to open the MT4 Client Terminal, click on File on the top navigation menu, and click Open Data Folder in the drop-down menu. In the open Data Folder click on MQL4 and Experts. The Experts folder is where you can add the expert advisors (EAs). Paste… Read more »

Can I change the time zone in MetaTrader?

No, you can’t. The time zone of our trading servers is always GMT+2 winter time and GMT+3 summer time. GMT time setting avoids having small candlesticks on Sundays and therefore allows the running of technical analysis and backtesting to go more smoothly and straightforward.

If I don’t trade with the account, is there a fee?

All accounts will be treated as dormant accounts after 60 days from the date of the last trade/withdrawal/transfer of funds. All remaining bonuses, credits, etc. will be automatically deducted from the account at that time. The dormant account will also have 30USD / 30EUR / 3000JPY deducted from the balance each month. If the balance… Read more »

What is stop loss?

Stop loss is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the stop loss. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. Please note… Read more »

What is your execution rate and speed?

We do not reject or re-quote trades, and we are committed to providing 100% execution. On average, your orders are executed in less than 0.1 seconds.

Where can I see the total lots I have traded?

Please log in to MT4 and go to the ‘terminal’ window where you would normally see your account balance. Choose the ‘account history’ tab at the bottom. Right-click within to choose custom dates, and save these reports to your computer if needed.

How much leverage can I get?

Smart Accounts: up to 1000:1* Elite Account: up to 200:1. Elite Plus account: up to 200:1. *The Smart Account offers up to 1000:1 leverage based on your balance.

Can the leverage of the Smart Account change?

We make changes to your account leverage based on your account balance. Once an account has been lowered under the leverage limit, you will need to submit a request to raise it again on your Customer Portal page.