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Milton Prime
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Complaints Handling

Last updated: February 2025

Milton Global Ltd (the "Company") is committed to providing a high standard of service to all clients. If you are not satisfied with any aspect of our service, we encourage you to let us know so we can address your concern.

1. How to Submit a Complaint

You may submit a complaint using any of the following methods:

  • Email: [email protected]
  • Post: Milton Global Ltd, First Floor Room B11, Province Complex, Mahe, Seychelles

When submitting your complaint, please include:

  • Your full name
  • Your account number
  • A clear description of the issue
  • Any supporting documentation (screenshots, trade confirmations, correspondence)
  • The resolution you are seeking

2. Acknowledgement and Timeline

We will acknowledge receipt of your complaint within 2 business days.

Our target is to resolve your complaint within 21 business days of receipt. If we are able to resolve the matter sooner, we will do so promptly.

3. Complex Cases

For complaints requiring extended investigation, we may take up to 90 business days to reach a final resolution. In such cases, we will:

  • Notify you of the reason for the extended timeline
  • Provide you with an updated expected resolution date
  • Keep you informed of progress throughout the investigation

4. Escalation to the FSA

If you are not satisfied with our response, or if we fail to respond within the stated timeframe, you may escalate your complaint to the Financial Services Authority (FSA):

Before escalating, we recommend providing us with your written complaint and allowing the resolution timeline to complete.

5. Record-Keeping

We maintain records of all complaints received, investigated, and resolved in accordance with our regulatory obligations.

6. Important Notes

  • The FSA supervises our compliance with regulations but does not provide an investor compensation scheme and does not act as arbitrator in commercial disputes.
  • This policy does not affect your legal rights. If you wish to pursue legal action, this Agreement is governed by the laws of Seychelles, and disputes are subject to the jurisdiction of the Courts of Seychelles.

7. Contact

For general enquiries about our complaints process:

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