Category: faq

How can I access my trading report?

You can generate the report on your trading activity on the trading platform.Simply right-click “Account history” in the MT4 terminal window , set the time period (e.g. 1 year, 1 month, 1 week) by selecting “Custom period”, and then right-click on “Save report”.

How long does it take to open an account?

It takes about five minutes to fill out the form. On average, it takes about an hour for our compliance team to approve your submission.

I would like to open a demo account.

We offer a No Deposit Bonus so you can try trading without the risk. To request a demo account, please contact our customer support team with your name, email address and purpose.

Can I visit your offices?

You are more than welcome to visit our office. We kindly ask you to inform us in advance with a date and time. Our company HQ is in Nicosia, Cyprus.

Where are you based?

Our company HQ is in Nicosia, Cyprus. But we have support teams all over the world.

Do you have an FX license?

Yes, we are licensed and regulated by CySec in Cyprus, SFSA in Seychelles and VFSC in Vanuatu

Can I become an IB

Yes, please see out Partnership page:

Do you offer CPAs

Yes, we may offer CPA. Please contact us directly.

What is BitWallet?

BitWallet is Payment Processor like Neteller.

When can I withdraw my funds?

You can withdraw your funds at any time. Please submit a withdrawal request in the customer portal.

Can I hege a trade?

Yes, we allow hedge trading on our platform.

Can I change the type of my account?

Unfortunately, we cannot change the type of an existing account. You will need to open an additional account in your customer portal.

Can my account go negative?

Yes, your account may go negative in some rare cases. Please contact support if this happens.

What is stop loss?

Stop loss is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the stop loss. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. Please note… Read more »

What is margin / margin level / free margin?

Margin is the required amount in the base currency of the trading account needed to open or maintain a position. When trading forex, the Required/Used Margin for a specific position = Number of Lots * Contract size / Leverage. Here the result is originally calculated in the first currency of the traded pair, and then… Read more »

Are EAs allowed?

You, our trading platform allows EA trading.

How can I calculate 1 pip of profit or loss?

Amount of Base Currency*Pips= Value in Quote CurrencyValue of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USDValue of 1 pip in USD/CHF= 1 Lot (100 000 $)*0.0001=10 CHFValue of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY

Do you have slippage?

Slippages hardly ever occur in our trading platform. Sometimes, however, especially when important economic news is released, due to a sharp rise/fall in the market price, your order may be filled at a different rate than you requested.

Why are rollover rates tripled on Wednesdays?

When placing a trade in the spot forex market, the actual value date is two days forward, for instance, a deal done on Thursday is for value Monday, a deal done on Friday is for value Tuesday, and so on. On Wednesday, the rollover amount is tripled to compensate for the following weekend (during which… Read more »

What is one-click trading? How can I enable it?

One-click trading allows you to open positions with just one click. When you want to close a position, however, one click does not work and you will need to close it manually. To enable one-click trading on the left corner of your chart, you will find an arrow. By clicking that arrow you enable one-click… Read more »

How do I add an expert advisor?

To add an expert advisor (EA), first you need to open the MT4 Client Terminal, click on File on the top navigation menu, and click Open Data Folder in the drop-down menu. In the open Data Folder click on MQL4 and Experts. The Experts folder is where you can add the expert advisors (EAs). Paste… Read more »

Can I change the time zone in MetaTrader?

No, you can’t. The time zone of our trading servers is always GMT+2 winter time and GMT+3 summer time. GMT time setting avoids having small candlesticks on Sundays and therefore allows the running of technical analysis and backtesting to go more smoothly and straightforward.